Bidvest Group Limited

Stakeholder engagement

Stakeholder

Nature of relationship

Nature of engagement

Material issues

Actions

Employees Trade unions

Close involvement of local managers with local teams Employment equity forums within Bidvest Employee surveys Senior health and safety and other managers appointed to engage

Market-related remuneration Group policy to ensure good employee relationship Moving from awareness of employee issues to actioning these issues Health and safety Reporting on fatalities Reporting on lost-time injuries, resignation and fatalities statistics Retention of a well-equipped positive workforce

Informal, hands-on managerial culture Action the feedback from employee surveys Continued investigations into fatalities Training for health and safety standards to be enforced Identification of effective mobile and other communication tools implemented Focus on reduction of work-related injuries Career pathing and training initiatives across each division Graduate recruitment programmes

Communities, including community-based organisations and non-governmental organisations

Decentralised structure adopted within Bidvest has a positive impact in that branches engage directly with local communities Community impact employment opportunities Support for community projects Track and communicate success stories through the website, the intranet, in reports at roadshows and Company gatherings

Employment opportunities Social and educational initiatives Large disparities in wealth and opportunity Poverty alleviation Healthy eating campaigns Disaster management Senior citizen support Alignment of our businesses with the communities they serve

Three-tier CSI strategy: 1: Corporate office supports a number of overarching worthy causes 2: Divisions support their own flagship projects 3: Individual businesses support community-based projects Rally-to-Read is an example of a flagship programme Divisions run industry-specific training programmes to equip communities for a sustainable future

Partners and potential partners

International, regional and industry contacts Market intelligence, focused on leaders in specific niche areas where Bidvest or the divisions see growth opportunities

Scope for complementary growth Prospects for entry into a new market Potential to better serve existing customers by forming an alliance or a relationship, thereby anticipating emerging needs

Constant evaluation of market developments, new technologies and solutions Communication with brand principals, industry leaders and entrepreneurs

Shareholders including investors and analysts

Results presentations and SENS distributions Investor meetings/roadshows Internet updates and other communications

Group strategy Group performance Significant non-financial issues

Continued inclusion of non-financial issues in annual integrated report

Customers

Monitor call centres Independent complaint channels Group ethics line Bidvest email address Bidvest website Direct calls to divisional CE Customer visits, feedback from sales representatives and drivers

Compliance requirements relating to social, environmental and human rights standards Compliance with Consumer Protection Act Total compliance to a customer-centric ethos Customers increasingly demand “smart green solutions” across all products and geographies

Continuous monitoring of call lines and email addresses Staff training for new legislation Customer service improvements identified and actioned New initiatives in electronic media, including blogging, social and mobile media communications Treating customers fairly with principles applied across all divisions

Suppliers

Communication with key suppliers on market trends and requirements, as well as product innovations

Clear communication channels supporting accurate and timely information to all parties Joint pursuit of efficiencies Long-term sustainable support of small and/or black-owned supplier companies

New initiatives in electronic media, including blogging, social and mobile media communications Close supportive relationships with small and/or black business to ensure their sustainability Continued efforts to streamline logistics chain

All key stakeholders

Commitment to reduce environment impacts Group-wide focus through divisional risk committee reporting processes to ensure this remains a top priority and management focus

Reductions in energy, fuel, water and paper usage are a priority Recycling opportunities identified Unique identification of industry-specific environmental and sustainability initiatives

Business strategies include cost reductions and elimination of duplication and reduced water usage Capex spend includes a commitment to improve energy efficiencies Sustainability champions appointed divisionally Research and development projects underway to develop energy-efficient products Staff awareness efforts in respect of sustainability issues