| STAKEHOLDER |
NATURE OF
RELATIONSHIP |
|
NATURE OF ENGAGEMENT |
MATERIAL ISSUE |
ACTIONS |
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| People
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Employees
Trade unions |
|
 |
Employment equity forums within
Bidvest in South Africa |
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Employee surveys |
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Senior health and safety managers
appointed |
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Customer visits, feedback from sales
representatives and drivers |
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Close involvement of local managers
with local teams |
|
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Market-related remuneration |
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Group policy to ensure good employee
relationship |
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Moving from awareness of employee
issues to
actioning these issues |
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Health and safety |
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Reporting on fatalities |
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Reporting on lost-time injuries, resignation
and
fatalities statistics |
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Retention of a well-equipped positive
workforce |
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Action the feedback from employee surveys |
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Continued investigations into fatalities |
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Training for health and safety standards to be enforced |
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Identification of effective mobile communication tools
implemented |
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Focus on reduction of work-related injuries |
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Career pathing and training initiatives across each
division |
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Graduate recruitment programmes |
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Informal, hands-on managerial culture within Bidvest |
|
| Communities
including
community-based
organisations and
non-governmental
organisations |
|
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Community impact employment
opportunities |
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Support for community projects |
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Track and communicate success stories
through Bidvoice, the website, the
intranet, in reports at roadshows and
Company gatherings |
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Decentralised structure adopted within
Bidvest has a positive impact in that
branches engage directly with local
communities |
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Employment opportunities |
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Social and educational initiatives |
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Large disparities in wealth and opportunity |
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Poverty alleviation |
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Healthy eating campaigns |
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Disaster management |
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Senior citizen support |
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Alignment of our businesses with the
communities
they serve |
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Three-tier CSI strategy:
| – |
1: |
Corporate supports a number of overarching
worthy causes |
| – |
2: |
Divisions support their own flagship projects |
| – |
3: |
Individual businesses support community-based
projec |
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Rally-to-Read is an example of a flagship programme |
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Divisions run industry-specific training programmes to
equip communities for a sustainable fut |
|
| Partners and
potential partners |
|
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International, regional and industry
contacts |
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Market intelligence, focused on leaders
in specific niche areas where Bidvest or
our divisions see growth opportunities |
|
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Scope for complementary growth |
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Prospects for entry into a new market |
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Potential to better serve existing
customers
by forming an alliance or a relationship,
thereby
anticipating emerging ne |
|
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Constant evaluation of market developments, new
technologies and solutions |
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Communication with brand principals, industry leaders
and entrepreneurs |
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| Performance
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Shareholders
including
investors and
analysts |
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Investor meetings |
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Internet updates/communications |
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Group strategy |
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Group performance |
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Significant non-financial issues |
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Continued inclusion of non-financial issues in annual integrated report |
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| Products and
service
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Customers
Largely service
industry based,
we are part of
supply chain |
|
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Monitor call centres |
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Independent complaint channels |
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Group ethics line |
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Bidvest e-mail address |
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Bidvest website |
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Direct calls to divisional CE |
|
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Compliance requirements relating to
social, environmental and human rights
standards |
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Compliance with Consumer Protection Act |
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Total compliance to a customer-centric
ethos |
|
Customers increasingly demand “smart
green solutions” across all products and
geographies |
|
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Continuous monitoring of call lines and e-mail
addresses |
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Staff training for new legislation |
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Customer service improvements identified and actioned |
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New initiatives in electronic media, including blogging,
social and mobile media communications |
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Treating customers fairly principles applied across
all divisions |
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| Suppliers |
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Communication with key suppliers on
market trends and requirements |
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Clear communication channels supporting
accurate timely information to all parties |
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Joint pursuit of efficiencies |
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Long-term sustainable support of small
and/or black suppliers |
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New initiatives in electronic media, including blogging,
social and mobile media communications |
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Close supportive relationships with small and/or black
business to ensure their sustainability |
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Continued efforts to streamline logistics chain |
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| Planet
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Environment |
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Commitment to reduce environment
impacts |
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Group-wide focus through divisional risk
committee reporting processes to ensure
this remains a top priority and management
focus |
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Reductions in energy, fuel, water and
paper usage are a priority |
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Recycling opportunities identified |
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Unique identification of industry-specific
environmental and sustainability initiatives |
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Business strategies include cost reductions and
elimination of duplication and reduced water usage |
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Capex spend includes a commitment to improve energy
efficiencies |
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Sustainability champions appointed divisionally |
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Research and development projects underway to
develop energy-efficient products |
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Staff awareness efforts in respect of sustainability issues |
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